This David Papkin page has information about ITIL by Axelos.
The relationship between ISO/IEC 20000-1:2011 and service management frameworks
Dr. W. Edwards Deming (1900-1993) was born an American but spent a large part of his career in Japan. He is recognized as a major contributor to Japan’s later reputation for high-quality products. His impact on Japanese business and industry is considered the greatest of any non-Japanese.
Service Operation processes