This David Papkin page has information about ITIL by Axelos.
Key benefit of ITIL (downloadable)
Configuration management database
The relationship between ISO/IEC 20000-1:2011 and service management frameworks
ISO 20000 Part 11 (ITIL Mapping)
How important is ITIL’s RACI matrix in ITSM?
Dr. W. Edwards Deming (1900-1993) was born an American but spent a large part of his career in Japan. He is recognized as a major contributor to Japan’s later reputation for high-quality products. His impact on Japanese business and industry is considered the greatest of any non-Japanese.
PLAN-DO-CHECK-ACT (PDCA) CYCLE
The 5 Stages of the ITIL® V3 Service Lifecycle
Service Catalog
The Essential Guide to Creating an IT Service Catalog
Service Operation processes
Related Certifications
What Are the Connections & Differences between COBIT and ITIL?