Classroom Activities (Discussion & Hands-on)
Theoretical Mock Exercises
- What are the Troubleshooting Theory Steps?
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| 2. | E |
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| 4. | E |
| 5. | V |
| 6. | D |
- Why it is important to capture important information and document them during Incident Response? Please explain…
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- What is Hardware Compatibility issue? Should it be Classified under hardware or software issue? Please explain…
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- What are the System Tools can be used to troubleshoot System Slowness Issue?
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- What is Workstation Security Best Practices to mitigate security threats such as inadvertent mistakes, malware, social engineering…etc? List 4
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Classroom Activities and Discussion (Part 2)
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- What are the five important techniques when moving an equipment such as computer so to avoid safety hazards?
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- What are the potential safety hazards for (1) CRT monitor (2) Power Supply?
| CRT Monitor | |
| Power Supply |
Practical Mock Exercises
- Installing Windows 10 / Windows 8/8.1 / Windows Server 2008 R2 (individual task)
- Exploring Windows Updates features (individual task)
- Exploring Firewall features (individual task)
- Exploring Windows Defender (individual task)
- Software troubleshooting & problem solving? (individual task)